PRIVACY POLICY

Protection of the Privacy of Personal Non-Public Information

Protecting the privacy of your personal non-public information is a paramount concern for us. By outlining our Privacy Policy, we aim to ensure you understand how we safeguard your information while using it to enhance your experience with us. Our commitment to keeping your data secure is of utmost importance, and we disclose our policies to provide insight into how we collect and handle your personal information. This notice encompasses both current and former customers, unless otherwise specified.

Sources of Collected Data:

We gather information from various sources, including:

  • Details you provide through telephone or web-based surveys, online chat, customer service correspondence, or general feedback.

  • Information submitted during the application process for a position with us.

  • Data received from third parties, such as lead buy partners, data brokers, and credit bureaus.

  • Information collected using web technologies and through our websites.

  • Data provided when obtaining a product or service from us.

  • Information submitted when signing up for communications from us or participating in promotions and sweepstakes offered by Home Advantage Lending.

How We Use Your Data:

We may use your data for the following purposes:

  • Marketing (unless you opt out).

  • Auditing to ensure compliance and best practices.

  • Fraud detection to protect you and our business.

  • Debugging and resolving technical issues.

  • Providing services as per your requirements.

  • Conducting internal research to improve our offerings.

  • Ensuring quality control to maintain high standards.

Reasons for Sharing Data with Third Parties:

We may share your data with third parties for the following reasons:

  • Business purposes to support our operations and provide services.

  • Auditing to maintain transparency and adherence to regulations.

  • Detecting and preventing fraud to safeguard your interests.

  • Debugging and resolving technical issues for a seamless experience.

  • Providing services efficiently and effectively.

  • Conducting internal research to enhance our services.

  • Ensuring quality control for optimal customer satisfaction.

With your consent, we may share your personal data and contact information with third parties for marketing, analytics, and pre-populating your information to improve your customer experience. However, we never sell your data to any entity.

Your Rights and Contact Information:

You have the right to access, review, revise, or delete the personal data we've collected about you. If you wish to exercise these rights or have any questions regarding your data, please contact us directly at support@homeadvantagelending.com. We value your privacy and are here to address any concerns you may have.